Shipping, returns, payments and orders — answered in seconds.
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Orders & Shipping
Same-city orders typically arrive within 24–48 hours, other in-country destinations within 2–4 working days, and international orders within 5–14 working days depending on your location. Bulky orders may attract an additional shipping fee — we will always contact you first if that applies.
We do not offer same-day delivery. Store pickup orders are usually ready within about 2 hours, and you will receive an email/SMS notification once your order is processed and dispatched or ready for pickup.
Orders over ₦500,000 automatically qualify for free shipping. The threshold always follows the current store setting, so what you see here is always up to date.
Yes — we ship to many countries around the world. International shipping times and fees vary by destination. Please see our Shipping Policy page for full details.
You will receive an email/SMS notification once your order is processed and dispatched (or ready for pickup for store-pickup orders). You can also follow progress anytime under My Account → Orders.
Returns & Exchanges
Exchanges are accepted within 3 days of purchase for same-city orders and within 10 days for all other destinations. Please return items with your purchase receipt.
Merchandise must be new, unworn and in its original packaging with original tags still attached. Shoes must be returned in their original, undamaged box, which counts as part of the item. Please avoid contact with perfumes, sprays or creams when trying on clothing.
Send the original item back to us first. Once it arrives and passes inspection, we dispatch your replacement immediately. See our Return & Exchange Policy page for the full steps.
Payments
We accept secure online payments through trusted gateways including cards, bank transfer, Paystack, Stripe and PayPal. In-store, we also accept ATM cards.
Yes. All transactions are processed over encrypted connections by PCI-compliant gateways — we never see or store your card details.
Failed debits are usually reversed automatically within 24–48 hours. If your order does not confirm after that window, contact support on WhatsApp with your payment reference and we will resolve it immediately.
Account & Support
Browse products, add items to your cart (choosing size/options where required), then follow the checkout prompts for shipping and payment. You will get a confirmation once your order goes through.
Sign in and open My Account → Orders to see live status for every order. For dispatched parcels you will also receive tracking details by email/SMS.
The fastest route is WhatsApp — tap Customer Support below or use the contact form and your message opens straight into a chat with our team.
